Many businesses spend the majority of their money and time on acquiring customers. But what about those long-standing customers who consistently remain loyal to a brand? Did you ever compared how much time, efforts and money does it take for a small business to generate leads and gain a new customer to retaining existing customers? Studies show that it costs ten times more to attract a new customer than to keep one. So, for small business owners and digital marketers it makes sense to invest one portion of all your efforts & resources towards delighting & retaining current customers so...
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